Refund & Purchase Policy
This Refund & Purchase Policy applies to paid “Pro” access to CFA Drill offered by EonDigi Inc., a United States corporation (“Operator”, “we”, “us”, or “our”). It forms part of your agreement with us together with the Terms of Service. Prices and plan details shown at Stripe checkout control if they conflict with marketing copy.
1. What you are buying
Primary offer today: a one-time (one-off) digital purchase of CFA Drill Pro — Level I for a **specific bank edition** stamped at checkout (same edition label used for the Free sample of the then-current bank), for a single natural person’s account, at the price shown at checkout (USD unless otherwise stated). “One-time” refers to payment structure for that edition, not transferable or multi-user rights, and not every future bank edition.
Delivery: Pro is a digital service. After Stripe confirms payment, our systems activate Level I Pro on the matching CFA Drill account (same login email as checkout, or the account id passed at checkout) and record the bank edition then current. Activation is usually automatic within minutes. If Pro is not visible within twenty-four (24) hours, email us your Stripe receipt.
Included (while Level I Pro remains active under the Terms): access to practice items in the bank edition stamped at purchase (and earlier), in-edition errata/corrections, progress sync for that account, and ad-free study UI for that seat. Later bank editions and features labeled “coming soon” (including other exam levels) are not part of this purchase until sold separately or in an explicit bundle.
Not included: CFA Institute materials or affiliation; Levels II/III content unless checkout names a bundle; later Level I bank editions after your stamped edition; live tutoring; guaranteed exam results; transfer or lending of the account to another person; commercial redistribution rights; separately designated major product generations.
Full refunds processed via Stripe generally revoke Pro access automatically. Contact us if access status does not match your payment/refund within one business day.
2. All sales final after Pro activation (Principle)
Pro is digital content delivered immediately (or promptly) after purchase. Once Level I Pro is activated on your account—or could have been activated using the email / account identifiers you provided at checkout—the purchase is final and non-refundable, to the maximum extent permitted by law.
There is no advertised cooling-off period, “trial refund,” time-based goodwill window, or unused-question rebate. Change of mind, buyer’s remorse, unused access, exam postponement or withdrawal, failure to pass an exam, or dissatisfaction after evaluating free samples do not create a refund right under this Policy.
Price is a commercial term, not a warranty of perfection. Higher pricing does not expand refund rights beyond this Policy and mandatory law.
If mandatory consumer law in your place of residence grants a non-waivable cooling-off or withdrawal right for digital content, that law prevails only for residents and situations it covers; otherwise this Policy controls.
3. When we will refund
We will refund (or restore access) only if: (a) Stripe charged you but Pro was not activated due to a verified fault on our side, and you report it within seven (7) days of payment with your CFA Drill login email and Stripe receipt / payment id; or (b) mandatory law requires a refund.
We will not refund because: you bought the wrong product; you no longer wish to study; you expected CFA Institute affiliation or exam guarantees; you are unhappy with free-tier limits; you shared or lost account access through your own negligence; you captured, exported, or attempted to capture Pro content; or you violated the Terms (including copying, scraping, screen recording, or paywall circumvention).
No partial refunds for “unused” questions, subjects, or time after Pro is activated, except where required by law. Any full refund we process in Stripe generally revokes Pro automatically.
4. How to request help (billing)
For activation faults or billing disputes covered by Section 3, email support@cfa-drill.com with subject “CFA Drill billing”, your CFA Drill login email, Stripe receipt / payment id, and a short description. We aim to respond within a few business days.
Emailing support does not create a refund entitlement beyond Section 3. Operator may decline any request that falls outside Section 3.
Please contact us before opening a chargeback. Chargebacks filed without first contacting us may lead to suspension of the account pending investigation, and may affect future purchases.
5. Subscriptions (only if offered later)
If we later sell Pro as a recurring subscription, renewal, cancellation, and failed-payment rules will be stated at that checkout and in an updated version of this Policy. Until then, treat Pro as a one-time purchase unless your Stripe receipt says otherwise.
6. Taxes and price changes
Stripe may collect applicable taxes based on your location. Listed prices may be exclusive of tax.
We may change prices for future purchases. Your completed one-time purchase is not re-priced retroactively.
7. Abuse and IP
Refunds are not available if the account is suspended or permanently terminated for Terms violations (including intellectual-property abuse, paywall circumvention, support-channel abuse, fraud, or security attacks) after purchase.
Pro content remains Operator’s intellectual property. Your license is personal study only, as set out in the Terms.
8. Contact
Billing and refund requests: support@cfa-drill.com.
Legal questions about this Policy: support@cfa-drill.com.