CFA Drill · EonDigi Inc.

Customer support

Use this page for account, billing, Pro activation, and product questions. Operator: EonDigi Inc. (United States). Product site: cfa-drill.com.

1. How to reach us

Email is the primary contact channel. We do not publish a support phone line.

Email: support@cfa-drill.com

Email hours: Monday–Friday, 10:00–18:00 Eastern Time (ET), excluding US/Canadian public holidays. We aim to reply within 1–2 business days (billing/Pro activation often same day).

Please include your CFA Drill login email and, for billing, your Stripe receipt id so we have a written trail.

2. Online request (no file upload on this site)

For security we do not accept file uploads on this website (reduces malware and abuse). Use the form below to open a pre-filled email in your mail app, or write us directly. Attachments, if needed, go only by email under the rules in §4.

3. What you may submit

Account email, approximate time of the issue, browser/device
Stripe receipt id / last4 of card (not the full number), amount, date
Screenshots of error UI (cropped; no passwords)
Privacy requests (access/deletion) — we may verify identity first
Product feedback and bug steps to reproduce

4. What you must not submit

Passwords, one-time codes, full payment card numbers, bank account numbers
Malware, executables, scripts, disk images, password-protected archives we did not request
Copyrighted CFA Institute / Kaplan / third-party PDFs or question dumps
Other users’ personal data, spam, threats, or illegal content
Bulk automated messages or scraping of this page

5. Email attachments (virus & size rules)

Max size: 10 MB total per email
Allowed: PNG, JPG, WEBP, PDF, TXT (screenshots or short logs)
Blocked / ignore: .exe .dll .js .bat .cmd .scr .msi .apk .dmg .iso .zip/.rar with unknown contents, macros-enabled Office files
We may delete unread attachments that look unsafe. If we need a file, we will ask for a specific format.
Prefer paste text / link to a screenshot over large files. Do not email your entire question bank export.

6. Billing & Pro activation

After paying via Stripe with the same email as your CFA Drill login, Pro usually unlocks automatically within a few minutes. If unlock is missing after 24 hours, email us with your login email and Stripe receipt (see Refund & Purchase Policy). Full refunds generally revoke Pro automatically. Contact us before filing a chargeback.

7. Abuse & forceful termination

Email is the primary contact channel; abuse of that channel (or of the Service) is treated seriously. We reserve the right to immediately refuse service, ignore messages or attachments, suspend, or permanently terminate accounts without prior notice and without refund if a user sends malware, harasses staff, attempts social engineering or fraud, scrapes or attacks the Service, or otherwise violates our Terms of Service (see especially Acceptable use and Suspension and termination).

For severe infractions—including cyberattacks, unauthorized data scraping, threats, or illegal content—we may pursue available legal remedies and report the conduct to relevant law enforcement. Fees paid before termination for cause are non-refundable except where mandatory law requires otherwise (see also Refund & Purchase Policy — Abuse and IP).

This Support page summarizes operational practice; the Terms of Service control if there is any conflict.