CFA Drill · EonDigi Inc.

Customer support

Use this page for account, billing, Pro activation, and product questions. Operator: EonDigi Inc. (United States). Product site: cfa-drill.com.

1. How to reach us

Email (preferred): support+cfadrill@eondigi.com

Phone: +1 (514) 638-8979 (Canada / US callers; voicemail accepted)

Hours: Monday–Friday, 10:00–18:00 Eastern Time (ET), excluding US/Canadian public holidays. We aim to reply to email within 1–2 business days (billing/Pro activation often same day).

Phone is for urgent billing/access issues. Detailed bugs and receipts are better by email so we have a written trail.

2. Online request (no file upload on this site)

For security we do not accept file uploads on this website (reduces malware and abuse). Use the form below to open a pre-filled email in your mail app, or write us directly. Attachments, if needed, go only by email under the rules in §4.

3. What you may submit

Account email, approximate time of the issue, browser/device
Stripe receipt id / last4 of card (not the full number), amount, date
Screenshots of error UI (cropped; no passwords)
Privacy requests (access/deletion) — we may verify identity first
Product feedback and bug steps to reproduce

4. What you must not submit

Passwords, one-time codes, full payment card numbers, bank account numbers
Malware, executables, scripts, disk images, password-protected archives we did not request
Copyrighted CFA Institute / Kaplan / third-party PDFs or question dumps
Other users’ personal data, spam, threats, or illegal content
Bulk automated messages or scraping of this page

5. Email attachments (virus & size rules)

Max size: 10 MB total per email
Allowed: PNG, JPG, WEBP, PDF, TXT (screenshots or short logs)
Blocked / ignore: .exe .dll .js .bat .cmd .scr .msi .apk .dmg .iso .zip/.rar with unknown contents, macros-enabled Office files
We may delete unread attachments that look unsafe. If we need a file, we will ask for a specific format.
Prefer paste text / link to a screenshot over large files. Do not email your entire question bank export.

6. Billing & Pro activation

After paying via Stripe with the same email as your CFA Drill login, Pro usually unlocks automatically within a few minutes. If unlock is missing after 24 hours, email us with your login email and Stripe receipt (see Refund & Purchase Policy). Full refunds generally revoke Pro automatically. Contact us before filing a chargeback.

7. Abuse

We may refuse service, ignore attachments, or suspend accounts that send malware, harass staff, attempt social engineering, or violate our Terms.